Building and Eroding: Exogenous and Endogenous Factors that Influence Subjective Trust in Visualization
R. Jordan Crouser - Smith College, Northampton, United States
Syrine Matoussi - Smith College, Northampton, United States
Lan Kung - Smith College, Northampton, United States
Saugat Pandey - Washington University in St. Louis, St. Louis, United States
Oen G McKinley - Washington University in St. Louis, St. Louis, United States
Alvitta Ottley - Washington University in St. Louis, St. Louis, United States
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Room: Palma Ceia I
2024-10-16T13:21:00ZGMT-0600Change your timezone on the schedule page
2024-10-16T13:21:00Z
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Keywords
Trust, data visualization, individual differences, personality
Abstract
Trust is a subjective yet fundamental component of human-computer interaction, and is a determining factor in shaping the efficacy of data visualizations. Prior research has identified five dimensions of trust assessment in visualizations (credibility, clarity, reliability, familiarity, and confidence), and observed that these dimensions tend to vary predictably along with certain features of the visualization being evaluated. This raises a further question: how do the design features driving viewers' trust assessment vary with the characteristics of the viewers themselves? By reanalyzing data from these studies through the lens of individual differences, we build a more detailed map of the relationships between design features, individual characteristics, and trust behaviors. In particular, we model the distinct contributions of endogenous design features (such as visualization type, or the use of color) and exogenous user characteristics (such as visualization literacy), as well as the interactions between them. We then use these findings to make recommendations for individualized and adaptive visualization design.